CANCELLATION
- Order processing: After payment is completed, the warehouse needs 2 business days to process your order. You will receive a shipping notification via email once your order has been shipped.
- Modifying order details: If you wish to change your order details, including shipping address, recipient, quantity, or products purchased, we recommend canceling the order and placing a new one.
- Address changes: Once an order has been paid and is being processed for shipment, we are unable to update the shipping address. For urgent changes, please contact the carrier directly.
- Cancellation notice: Please note that cancellations are not guaranteed once payment is completed. We strongly advise reviewing and confirming all order details before making payment.
- Special items: Certain limited editions, big-sized figurines, pre-order, or promotional items may not be eligible for cancellation.
DELIVERY TIME
- Processing time: Confirmed orders are usually processed for shipment within 2 business days. Pre-order items will be shipped together with the entire order once all pre-order products are in stock.
- Shipping carriers: Orders may be shipped via UPS, USPS, 4PX, or DHL, depending on the most efficient option available at the time of fulfillment.
- Delivery duration: Orders are shipped from China. International delivery typically takes 7-15 business days, depending on flight schedules, weather, customs inspections, carrier delays, peak seasons, or remote locations.
- Delivery notification: You will receive a shipping notification with tracking information. If your package is delayed beyond the estimated timeframe, please contact customer service within 90 days of payment.
- Force majeure: Shipping times may be extended due to unforeseen circumstances such as flight delays, weather conditions, customs inspections, or other force majeure events. Delivery to rural areas or non-mainland regions may take longer.
SHIPPING AREA
Countries & Regions We Ship To:
- United States (US), including Puerto Rico, Hawaii, Alaska, and Guam.
Important Notes:
- We do not deliver to P.O. Box addresses, APO/FPO military addresses, or U.S. territories, including American Samoa, the Northern Mariana Islands, and the U.S. Virgin Islands.
- We are actively working to expand our shipping coverage to more regions in the near future.
SHIPPING COSTS
Shipping fees will be automatically calculated at checkout based on the order amount, product weight, and destination.
Shipping for Standard Items
If your order does not include any oversized items, shipping fees will be calculated according to our standard shipping rates at checkout, based on your order value and delivery destination.
Standard Shipping Rates:
- U.S. (Standard Regions)
Standard Shipping (7–12 business days):
- Orders $0.00 – $48.99: $4.50
- Orders over $49.00: Free Shipping
- U.S. Remote Areas
Standard Shipping (7–20 business days):
- Orders $0.00 – $79.00: $19.99
Express Shipping (5–10 business days):
-
- Orders over $79.01: $49.99
Shipping options and rates will be applied at checkout based on your delivery address.
Shipping for Oversized Items
If your order includes oversized items, shipping fees will be calculated as follows:
Oversized item(s) include:
- 1/4 SQUAD SACREDPOWER ROBO
Shipping Rates:
- U.S. (Standard Regions)
Standard Shipping (7–12 business days): $19.90
- U.S. Remote Areas (Puerto Rico, Hawaii, Alaska, and Guam)
Express Shipping (5–10 business days): $49.99
TAX & DUTIES
- Buyers are responsible for any applicable taxes according to local regulations. The exact tax amount will be displayed at checkout.
- Duties and tariffs, if applicable, are calculated per country regulations. Unless otherwise stated, customers are responsible for paying customs duties or import taxes.
OTHERS
- Orders may be split into multiple shipments due to size or quantity. Multiple tracking numbers will be displayed on the “My Orders” page.
- For single box purchases, if duplicate items are received, this is considered normal random shipping and cannot be addressed via after-sales exchanges or refunds.
- When purchasing multiple single boxes equal to or above the whole set threshold, the warehouse will determine whether to ship single boxes or a whole set based on available stock. Customers cannot specify the shipping method.
- All items are packaged carefully. Minor compression or dents during transportation are considered normal and do not affect product quality.
- Please retain packaging and all included accessories until delivery is confirmed.
CONTACT US
For any questions, feel free to reach out via cs@hi52toys.com.
