Refund Policy

CUSTOMER SUPPORT

• After-sales service is available only for orders placed through our official website: hibeastbox.com. For purchases made via any other platforms, resellers, or retail partners, please contact the original seller directly.
• Due to the popularity of BEASTBOX transforming mech figures, counterfeit or unauthorized products may appear on non-official channels. To ensure authenticity and product quality, we strongly recommend purchasing directly from hibeastbox.com. If you are unsure about a product, please feel free to contact us for verification before purchasing.
• Our transforming mech products feature intricate structures and articulated parts. If you encounter any issues during transformation or use, our support team is happy to assist with guidance and solutions.
• For any after-sales inquiries, please contact us via the CONTACT US page on hibeastbox.com or by email.

RETURN WINDOW

• After-sales requests must be submitted within 30 days from the delivery date shown in your order tracking. Please include your order number (or proof of purchase) along with clear photos or videos showing the issue. Requests submitted after 30 days may require additional review.
• Please inspect the package upon delivery. If the outer packaging is damaged or crushed, contact our customer support within 72 hours of delivery and provide your order details along with clear photo/video evidence. Late reports may affect eligibility.
• Refunds will be processed within 5–7 business days after approval. Once processed, funds typically arrive within 7 business days, depending on your payment provider.

RETURN POLICY

Not Eligible for After-sales Service

• Returns or replacements based on personal preference (e.g., not liking the design or product) are not supported.
• Products purchased outside hibeastbox.com are not covered under our after-sales service.
• Requests that do not meet BEASTBOX quality standards will not be approved.
• Items redeemed with points, free gifts, gift cards, or promotional items are non-returnable and non-replaceable, unless a verified quality issue is confirmed.

Product-Specific Guidelines (Non-Defect Cases)

BEASTBOX Transforming Mecha Products

• Tight or stiff joints designed for structural stability
• Minor paint inconsistencies, small scratches, or slight color variations
• Small gaps, tolerance differences, or resistance during transformation
• Minor packaging wear from shipping

Accessories & Collectibles

• Minor surface marks, small paint dots, slight material odors, or packaging creases
• Normal wear from handling or use

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HOW IT WORKS

Requirements for Return or Exchange

• Your order number (only valid for orders placed on hibeastbox.com).
• Clear photos or videos showing the issue. For BEASTBOX transforming products, we may request a video demonstrating the problem or transformation issue.
• Items must be unused, complete, and in original packaging (including all accessories and inserts).
• Products damaged due to misuse, improper transformation, or missing parts are not eligible.

Important Policy

• Returns or exchanges due to personal preference (e.g., not liking the product, design, or expectations) are not accepted.
• Once an order has been shipped, cancellations, returns, or exchanges are not accepted, except in cases of verified product defects.

1. Submit Request Contact our support team via hibeastbox.com with your order number and supporting photos/videos.
2. Review & Approval We will review your request and confirm if it meets our defect criteria.
3. Return Shipment If approved, return the product with original packaging and all included items.
4. Provide Tracking Share the tracking number and keep proof of shipment.
5. Refund Processing After inspection (3–7 business days), refunds will be issued to your original payment method.

Exchange Process (Defective Items Only)

1. Return & Inspection Once the returned item is received and verified, we will proceed with the replacement.
2. Replacement Shipment A replacement item will be shipped as soon as possible.
3. Confirmation Please confirm receipt and contact us if further assistance is needed.

FEES & COSTS

BEASTBOX Responsibility (Defective Items Only)

• If a verified issue is caused by BEASTBOX (such as manufacturing defects, incorrect items, or major damage upon delivery), we will cover the return shipping cost and arrange a replacement or refund accordingly.

Customer Responsibility

• As stated in our policy, returns or exchanges for non-quality reasons are not accepted.
• If a package is refused, unclaimed, or undeliverable due to incorrect address provided by the customer, the customer will be responsible for all related shipping costs, including reshipping fees.

Non-Refundable Charges

• Original shipping fees, duties, and taxes are non-refundable under all circumstances.
• Any additional fees caused by failed delivery, refusal, or incorrect shipping information will not be reimbursed.

SPECIAL NOTES

Situations That May Affect Eligibility

• Claims of non-receipt when tracking shows successful delivery, or reporting missing/empty packages without valid evidence.
• Requests that do not comply with our after-sales policy.
• Orders with incorrect or incomplete shipping information provided by the customer.
• Submitted photos or videos that do not match the purchased product or clearly show the issue.

How BEASTBOX May Respond

• Request additional supporting evidence, such as clearer photos, videos, or a full unboxing video.
• Decline the request if sufficient or valid evidence is not provided.
• In cases of abnormal or suspicious claims, we reserve the right to limit or deny after-sales support.
• Approved refunds or store credit will be processed within 5–10 business days after confirmation and (if applicable) receipt of returned items.

Tips for a Smooth Process

• Please retain all packaging, accessories, and included items until the after-sales process is completed.
• Provide clear and complete visual evidence of the issue to help speed up review.
• Contact our customer support team promptly if you have any questions or concerns.